Privacy Policy
Last updated: 28 July 2026
About This Policy
Somewhere by Design is an Australian travel-planning business that provides personalised travel research, recommendations and itinerary design.
This Privacy Policy explains how Somewhere by Design collects, uses, stores and discloses personal information when you visit our website, submit an enquiry, communicate with us or use our services.
In this policy, “Somewhere by Design”, “we”, “us” and “our” refer to Somewhere by Design.
We are committed to handling personal information responsibly and transparently, having regard to the Privacy Act 1988 (Cth) and the Australian Privacy Principles where applicable.
What Personal Information We Collect
The personal information we collect depends on how you interact with us and may include:
Your name
Email address
Phone number
Destination ideas or proposed travel locations
Confirmed or approximate travel dates
Proposed journey length
Number of travellers
Departure location
Approximate travel budget
Travel interests, preferences and priorities
Details of existing bookings
Information about what planning assistance you require
Accessibility needs, dietary requirements or other information relevant to your journey
Communications between you and Somewhere by Design
Proposal, service, payment and transaction information
Feedback, reviews or testimonials you choose to provide
You are not required to provide personal information to browse the general content on our website. However, we may be unable to assess an enquiry or provide travel-planning services if the information reasonably required for that purpose is not supplied.
Please only provide information about another traveller where you have their permission to do so.
How We Collect Personal Information
We generally collect personal information directly from you when you:
Submit an enquiry through our website
Contact us by email, telephone or social media
Participate in a discovery call or planning discussion
Complete a questionnaire or provide planning information
Accept a proposal or engage our services
Provide feedback or a testimonial
Otherwise communicate with us
We may also collect limited technical information automatically when you use our website, including your IP address, browser type, device information, pages visited, referring website and general interaction data.
How We Use Personal Information
We may use personal information to:
Receive, assess and respond to enquiries
Determine whether Somewhere by Design is suitable for a proposed journey
Understand your preferences, priorities, budget and planning requirements
Prepare proposals, service scopes and expected delivery timeframes
Research and design personalised travel recommendations and itineraries
Communicate with you during the planning process
Provide support connected with an agreed service
Process and maintain records of payments and transactions
Manage feedback, complaints or disputes
Improve our website, services and customer experience
Maintain business, taxation and legal records
Protect our rights and comply with applicable laws
Information provided through an enquiry will not automatically be added to a marketing list. We will only send promotional or marketing communications where you have agreed to receive them or where otherwise permitted by law. You may unsubscribe from those communications at any time.
Sensitive Information
Travel planning may sometimes require information about accessibility needs, health-related requirements, dietary requirements or other matters that could be considered sensitive information.
We only ask you to provide this information where it is relevant to the journey and you choose to disclose it. By providing sensitive information for planning purposes, you consent to us using it to assess or deliver the requested service.
Please do not provide detailed medical records or information that is not reasonably necessary for your travel-planning requirements.
Website Information, Cookies and Analytics
Our website is hosted by Squarespace. Squarespace may collect information about visitors through cookies and similar technologies, including information about browsers, devices, networks and website interactions.
This information may be used to:
Operate and secure the website
Understand website traffic and visitor behaviour
Identify technical issues
Measure and improve website performance
Some cookies are necessary for the website to function. Other cookies may support analytics or optional website features.
You can manage or disable cookies through your browser settings. Disabling some cookies may affect how the website operates.
Squarespace processes information in accordance with its own privacy policy and cookie practices.
How We Disclose Personal Information
We do not sell or rent personal information.
We may disclose personal information, where reasonably necessary, to:
Website hosting, form-processing and analytics providers, including Squarespace
Email and cloud-storage providers, including Microsoft
Financial institutions or payment services used to receive service fees
Professional advisers such as accountants, insurers, legal advisers or technology-support providers
Contractors or service providers assisting with legitimate business functions
Government authorities, regulators or law-enforcement bodies where required or authorised by law
Protect the rights, property or safety of Somewhere by Design or another person
Other parties where reasonably necessary to protect the rights, property or safety of Somewhere by Design or another person
Service providers are only given access to information reasonably necessary for the service they perform.
Because travellers make and manage bookings directly, Somewhere by Design does not ordinarily provide your personal information to airlines, accommodation providers, transport operators or other travel suppliers. If sharing information with a supplier becomes necessary, we will explain why and obtain your permission unless disclosure is otherwise required or authorised by law.
Overseas Processing and Storage
Some service providers used by Somewhere by Design, including Squarespace and Microsoft, operate internationally. Personal information may therefore be processed or stored outside Australia, including in the United States and other countries in which those providers or their contracted service providers operate.
The privacy and data-protection laws in those countries may differ from Australian law. We select established providers and take reasonable steps to ensure personal information is handled appropriately.
The countries in which these providers process information may change as their infrastructure and service arrangements change.
Storage and Security
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
These steps may include:
Using reputable website, email and storage providers
Protecting accounts with passwords and available security controls
Limiting access to information to those who reasonably require it
Keeping business systems and devices appropriately secured
Avoiding unnecessary collection and disclosure
However, no internet transmission, email service or electronic storage system can be guaranteed to be completely secure.
If you believe information you have provided may have been accessed or disclosed without authorisation, please contact us promptly.
How Long We Keep Personal Information
We retain personal information only for as long as it is reasonably required for the purpose for which it was collected, to provide an agreed service, maintain appropriate business records, resolve a dispute or comply with legal, taxation and insurance requirements.
When personal information is no longer reasonably required, we will take reasonable steps to delete, destroy or de-identify it where practical and legally permitted.
Some information may remain temporarily within secure backups or third-party systems until those records are overwritten or deleted through the provider’s normal processes.
Accessing or Correcting Your Information
You may ask to access personal information we hold about you or request that inaccurate, incomplete or outdated information be corrected.
To make a request, contact:
Email:somewherebydesign@outlook.com
We may need to verify your identity before providing access or making a correction. We will respond within a reasonable period and will explain if we are unable to fulfil all or part of a request.
In limited circumstances, an administrative cost may apply to providing access. We will explain any proposed charge before proceeding.
Privacy Concerns and Complaints
If you have a question or concern about how your personal information has been handled, please contact:
Email:somewherebydesign@outlook.com
Please include enough information for us to understand the concern and investigate it properly.
We will acknowledge the complaint within a reasonable period, investigate the circumstances and aim to provide a response within 30 days. If additional time is required, we will let you know.
If your complaint cannot be resolved directly and the Privacy Act applies to the matter, you may contact the Office of the Australian Information Commissioner through www.oaic.gov.au.
External Websites and Supplier Links
Our website and travel-planning materials may contain links to third-party websites, including airlines, accommodation providers, transport operators, activity providers and other travel services.
Somewhere by Design does not control the privacy practices or content of those third parties. Their handling of personal information is governed by their own privacy policies and terms. You should review those policies before providing personal information or making a booking.
Children’s Information
Enquiries and service arrangements must be submitted or managed by an adult.
An adult traveller may provide limited information about a child where it is reasonably necessary to plan a family journey. We do not knowingly request personal information directly from children.
Changes to This Policy
We may update this Privacy Policy when our services, website, technology or legal obligations change.
The current version will be published on our website with the date it was last updated. Changes apply from the date the updated policy is published.
Contact Us
For privacy questions, requests or complaints, contact:
Somewhere by Design
Email:somewherebydesign@outlook.com