Service Terms
Effective date: 22 September 2026
These Service Terms apply to travel-planning and related services provided by Somewhere by Design.
Website: somewherebydesign.com.au
Email: somewherebydesign@outlook.com
Please read these Service Terms before accepting a proposal or purchasing a service from Somewhere by Design.
By accepting a proposal, paying a service fee or otherwise confirming that you wish us to begin an engagement, you agree to these Service Terms together with any service-specific terms contained in your proposal.
1. About These Terms
In these Service Terms:
Somewhere by Design, we, us and our mean Somewhere by Design.
Traveller, you and your mean the person engaging Somewhere by Design and, where appropriate, the people travelling under the same agreed itinerary.
Supplier means an independent third party providing a travel product or service, such as an airline, accommodation provider, railway, transport operator, tour company, activity provider or other travel business.
Proposal means the written scope, fee, timeframe and other engagement details provided by Somewhere by Design and accepted by you.
Booking Authority means the written authority provided by you for Somewhere by Design to complete specified supplier bookings under Managed Booking.
Booking Window means the agreed period during which Managed Booking activities will ordinarily be completed.
If there is an inconsistency between these Service Terms and a specific term in an accepted proposal, the proposal will apply to that particular engagement to the extent of the inconsistency.
2. Our Services
Somewhere by Design provides personalised travel-planning and related travel-support services.
Depending on the service agreed with you, our work may include:
Destination and route research.
Journey and itinerary design.
Accommodation research and recommendations.
Transport and connection planning.
Activity and experience recommendations.
Practical travel and logistical guidance.
Booking priorities and supplier links.
Feedback and agreed revisions.
Trip Review.
Assisted Booking.
Managed Booking.
Other travel-planning work specifically agreed in writing.
The exact scope, deliverables, fee, booking-support arrangements and expected delivery timeframe will be stated in your proposal.
Travel products such as flights, accommodation, transport, tours and activities are provided by independent third-party Suppliers and are separate from Somewhere by Design's own service.
3. Enquiries
Submitting an enquiry does not:
Guarantee that Somewhere by Design will accept the proposed journey.
Reserve planning capacity indefinitely.
Require you to make payment.
Commit you to purchasing a service.
Create an obligation for Somewhere by Design to undertake travel research or planning.
We may ask for additional information before deciding whether an enquiry is suitable.
We may decline or defer an enquiry where the requested work falls outside our current services, capacity, destination capability, timeframe or acceptable risk.
4. Proposals and Formation of an Agreement
Where an enquiry is suitable, Somewhere by Design may provide a written proposal.
The proposal may include:
The service being provided.
The proposed journey or review scope.
Included deliverables.
Material exclusions.
The applicable service fee.
Any Assisted Booking or Managed Booking service and fee.
Expected delivery timing.
Payment requirements.
The included feedback or revision allowance.
Any journey-specific conditions.
How long the proposal remains available.
An engagement begins only once the acceptance requirements stated in the proposal have been completed.
These may include:
Written or electronic acceptance.
Acceptance of these Service Terms and applicable policies.
Payment of the required service fee.
Completion of any required onboarding information.
Unless expressly agreed otherwise, substantive travel research and itinerary development will not begin before the required service fee has been received.
5. Signature Journey
Signature Journey is Somewhere by Design's personalised full-trip planning service.
The agreed scope may include:
Route and destination planning.
Allocation of nights and journey pacing.
Accommodation areas and recommended accommodation options.
Transport and connection recommendations.
Activities and experiences.
Practical destination guidance.
Suggested booking order.
Relevant Supplier links.
A flexible day-by-day itinerary.
One round of consolidated feedback and agreed revisions.
Final delivery of the completed journey.
The precise journey length, destinations, complexity and inclusions will be confirmed in your proposal.
Unless separately agreed, one Signature Journey covers one shared itinerary for Travellers substantially following the same route and travel dates.
Materially separate travel dates, routes, subgroups or alternative itineraries may require additional scope and fees.
6. Trip Review
Trip Review is a separate service for Travellers who have already developed an itinerary and want it reviewed before making or finalising major bookings.
Depending on the accepted scope, the review may consider matters such as:
Route and destination order.
Allocation of nights.
Journey pace.
Transport connections.
Accommodation locations.
Activity timing and sequencing.
Missing logistical steps.
Booking priorities.
Unnecessary complexity.
Other material practical concerns.
The precise scope, journey size, deliverable, fee and timeframe will be confirmed before the engagement begins.
Unless expressly agreed otherwise, Trip Review does not include:
A complete redesign or replacement itinerary.
Full destination research.
Comprehensive accommodation research.
Creation of an entirely new day-by-day itinerary.
Booking services.
Unlimited questions, revisions or alternative plans.
If the work reasonably required goes materially beyond the agreed Trip Review scope, we will discuss this with you before undertaking additional work.
We may offer a revised scope, Signature Journey or other separately priced service.
7. Booking Options
A Signature Journey may be accompanied by one of the following booking approaches.
Self-Book
Self-Book is included with the Signature Journey unless the proposal states otherwise.
Somewhere by Design provides the agreed recommendations, booking guidance, Supplier links and booking sequence.
You make, pay for and manage the Supplier bookings yourself.
Assisted Booking
Assisted Booking is an optional service where Somewhere by Design works through agreed bookings with you during one or more scheduled booking sessions.
We may assist with:
Locating the recommended Supplier options.
Checking travel dates and itinerary consistency.
Comparing relevant options.
Reviewing fare, room or product choices.
Following the recommended booking sequence.
Identifying information requiring your attention.
Unless otherwise agreed, you remain responsible for entering or confirming your payment information and authorising the final Supplier transaction.
The number and duration of included booking sessions will be stated in your proposal or otherwise agreed in writing.
Additional sessions or work outside the agreed scope may require an additional fee.
Managed Booking
Managed Booking is an optional service where Somewhere by Design is authorised to complete specifically agreed Supplier bookings on your behalf.
Managed Booking is only provided where expressly included in your proposal or separately agreed in writing.
The requirements in the following sections apply to Managed Booking.
8. Managed Booking Authority
Before Managed Booking begins, you and Somewhere by Design will agree on the bookings we are authorised to make.
This may be recorded through a Booking Authority or another written approval process.
The agreed authority may identify:
Traveller names and relevant details.
The travel products to be booked.
Preferred Suppliers or products.
Required inclusions.
Fare, room or product requirements.
Baggage requirements.
Cancellation or flexibility preferences.
Preferred booking options.
Acceptable alternatives.
Maximum prices for individual purchases.
An overall authorised spending limit.
Permitted price variations.
Matters that require additional approval.
The agreed Booking Window.
Your preferred contact method during booking.
Somewhere by Design may rely on information and approvals you provide.
Where the price, product, Supplier or material booking condition falls outside the authority you have given us, we will not intentionally proceed without obtaining further approval.
9. Managed Booking Window
Managed Booking will ordinarily be undertaken during an agreed Booking Window.
You must remain reasonably available during the Booking Window where:
A Supplier requests additional information.
A preferred option becomes unavailable.
A price or condition falls outside your Booking Authority.
Your bank requires authentication.
A Supplier requires verification or authentication.
A security code or approval is required.
A material decision has not already been authorised.
If we are unable to contact you where additional approval is required, we may pause or skip the affected booking.
Supplier prices and availability can change rapidly.
Somewhere by Design cannot guarantee that an option identified during planning will remain available or available at the same price during the Booking Window.
We are not responsible for lost availability or price changes caused by a delay outside our reasonable control, including where a transaction cannot be completed because required approval, authentication or payment authorisation is unavailable.
This does not affect our responsibility to exercise reasonable care and skill when performing the Managed Booking service.
Managed Booking ordinarily begins once suitable international flights for the journey are available to book. For most international journeys, this is approximately 11 months before departure. Some accommodation, transport, activities and other travel products may become available later and may therefore be completed in subsequent Booking Windows.
10. Traveller Details and Booking Accuracy
You are responsible for providing complete and accurate Traveller information required for planning and booking.
This may include:
Full legal names exactly as shown on relevant travel documents.
Dates of birth where required.
Contact details.
Passport information where genuinely required for a booking.
Loyalty-program details.
Seating or accessibility requirements.
Baggage requirements.
Other information requested by a Supplier.
Before Managed Booking begins, you may be asked to review and approve material Traveller and booking information.
Somewhere by Design may rely on information that you have provided and approved as accurate.
If we make an error when entering correctly supplied and approved information, we will take reasonable steps to address our error in accordance with applicable law and the circumstances.
11. Payment Information and Authentication
Supplier purchases made through Managed Booking are ordinarily paid directly using a payment method authorised by the Traveller.
The cost of Supplier travel products does not become Somewhere by Design revenue merely because we assist in completing the transaction.
Where payment information is required, it may only be used for bookings authorised by you.
You should not send:
Card details.
Card security codes.
Banking passwords.
Online-account passwords.
One-time authentication codes.
by ordinary email unless Somewhere by Design has specifically provided or approved an appropriate method for the relevant transaction.
You may be required to provide or approve authentication during the Booking Window, including through:
Your banking application.
SMS authentication.
3-D Secure.
A Supplier authentication process.
Another security process required by your financial institution or Supplier.
Somewhere by Design will not intentionally retain a card verification or security code after the transaction for which it was provided has been authorised.
We will not knowingly use your payment information to make purchases outside the authority you have given us.
Other payment information will only be retained where reasonably required and must be handled in accordance with applicable security, privacy and payment-card requirements.
12. Supplier Bookings
Travel products are provided by independent Suppliers.
Unless the Supplier's terms state otherwise, a Supplier booking made through Self-Book, Assisted Booking or Managed Booking is intended to create a contract between you and that Supplier.
Supplier terms may include provisions relating to:
Prices.
Deposits.
Payment.
Changes.
Cancellations.
Refunds.
Credits.
Baggage.
Check-in.
No-shows.
Minimum stays.
Fare or room conditions.
Supplier liability.
Other restrictions.
You should read the material Supplier terms before committing to a booking.
Where Managed Booking is provided, Somewhere by Design will have regard to the agreed Booking Authority when selecting and completing the authorised transaction.
Where practical, Traveller contact information will be used for Supplier bookings so that confirmations and important Supplier communications can be received directly by the Traveller.
13. Supplier Independence
Suppliers operate independently from Somewhere by Design.
Somewhere by Design does not control a Supplier's:
Pricing.
Availability.
Timetables.
Inventory.
Policies.
Staff.
Service quality.
Cancellations.
Schedule changes.
Operational decisions.
Financial position.
Performance.
A recommendation or booking does not amount to a guarantee that a Supplier will perform exactly as expected.
Nothing in these Service Terms excludes any responsibility Somewhere by Design may have under applicable law for its own services, conduct or representations.
14. Prices, Availability and Currency
Travel prices and availability can change between research, proposal, itinerary delivery and booking.
Unless expressly stated otherwise, prices identified during travel planning are indicative and subject to Supplier confirmation at the time of purchase.
Supplier charges may also be affected by:
Currency movements.
Card surcharges.
Foreign transaction fees.
Taxes.
Local charges.
Resort or destination fees.
Baggage charges.
Supplier price changes.
Other charges imposed by the Supplier or your financial institution.
Somewhere by Design does not guarantee future Supplier prices or availability.
Under Managed Booking, we will act within any applicable spending limits and price tolerances included in your Booking Authority.
15. Somewhere by Design Service Fees
Our service fees are payment for the travel-planning, review or booking-support work described in your proposal.
These fees are separate from the cost of flights, accommodation, transport, tours, activities and other travel products.
Fees for:
Signature Journey.
Trip Review.
Assisted Booking.
Managed Booking.
Additional planning work.
Additional booking support.
will be stated in the relevant proposal or otherwise agreed before the work begins.
Unless expressly stated otherwise, payment of Somewhere by Design's service fee does not pay for any Supplier travel product.
Where Managed Booking is provided, Supplier charges are ordinarily charged directly to the Traveller's authorised payment method.
16. GST
Prices displayed or quoted by Somewhere by Design will be stated consistently with the business's applicable GST registration position at the relevant time.
Where GST becomes applicable, the treatment of service fees and invoices will be updated as required by law.
Supplier prices may independently include taxes or GST according to the Supplier and transaction.
17. Changes to the Agreed Scope
Your proposal defines the work included in the engagement.
A request may fall outside the agreed scope where it materially changes matters such as:
Destinations.
Travel dates.
Journey duration.
Traveller groups or routes.
Accommodation requirements.
Transport requirements.
The overall itinerary concept.
The level of booking support.
The amount of research required.
The agreed deliverables.
Where a requested change is outside scope, Somewhere by Design may:
Decline the additional work.
Adjust the expected delivery timeframe.
Provide a revised proposal.
Quote an additional fee.
Agree on a separate service.
We will not intentionally undertake material additional paid work without first informing you.
18. Feedback and Revisions
The revision allowance for your engagement will be stated in your proposal.
Unless otherwise stated, a Signature Journey includes one round of consolidated feedback within the agreed scope.
You should provide feedback together rather than through repeated individual requests where reasonably possible.
Corrections of errors made by Somewhere by Design are not treated as optional scope expansion.
Material changes to your original requirements may be outside the included revision allowance.
Additional revision rounds may be separately agreed and charged.
19. Cancellation of Somewhere by Design Services
You may request cancellation of an engagement by contacting Somewhere by Design in writing.
If you cancel before substantive work has begun, any refund will be determined having regard to the circumstances and applicable law.
If you cancel after work has begun, Somewhere by Design may retain a reasonable amount reflecting work properly completed and any non-recoverable costs, with any remaining refundable balance dealt with appropriately.
If Somewhere by Design is unable to provide an agreed service, we will discuss an appropriate solution, which may include:
A revised timeframe.
An alternative arrangement.
A partial refund.
A full refund.
depending on the circumstances, work already completed and your rights under applicable law.
Cancellation of Somewhere by Design's service is separate from cancellation of any Supplier booking.
20. Supplier Changes, Cancellations and Refunds
Supplier bookings are subject to the Supplier's own terms and applicable consumer law.
If a Supplier changes or cancels a travel product, your available options may depend on:
The Supplier's terms.
Applicable consumer guarantees.
The fare, room or product purchased.
The reason for the change or cancellation.
Any travel insurance available to you.
Unless ongoing booking management has been separately agreed, Managed Booking does not automatically include future management of Supplier:
Schedule changes.
Cancellations.
Refund requests.
Credits.
Rebooking.
Claims.
Disputes.
Where appropriate, Somewhere by Design may offer additional assistance under a separately agreed scope.
Any refund from a Supplier will ordinarily be made according to the Supplier's process and, where applicable, returned to the original Traveller payment method.
Somewhere by Design does not guarantee a Supplier refund, credit or particular outcome.
21. After the Booking Window
Managed Booking is not an unlimited or continuing travel-management service.
Once the agreed Managed Booking work has been completed, Somewhere by Design will provide or identify the relevant booking confirmations and any known outstanding actions.
Unless separately agreed in writing, Managed Booking does not include:
Continuous monitoring of bookings.
Routine checking for schedule changes.
Managing later Supplier changes.
Cancellation or refund administration.
Rebooking disrupted travel.
Emergency travel support.
24-hour assistance.
In-destination concierge services.
Ongoing management until the Traveller returns home.
Travellers remain responsible for monitoring their travel arrangements and communications from Suppliers after the agreed service has been completed.
22. Your Responsibilities
You are responsible for:
Providing accurate and complete information.
Reading your proposal and confirming the agreed scope.
Reviewing Traveller names and material booking details.
Providing feedback and decisions within reasonable timeframes.
Reviewing Supplier terms where relevant.
Ensuring sufficient funds and card capacity are available for authorised purchases.
Being available for authentication during an agreed Booking Window.
Retaining Supplier confirmations and travel documents.
Monitoring Supplier communications after booking.
Checking final departure times and travel arrangements.
Obtaining appropriate passports and travel documents.
Checking visa, entry, transit and immigration requirements.
Obtaining appropriate health advice where relevant.
Considering appropriate travel insurance.
Checking current government travel advice.
Making final decisions about whether a destination, product or activity is suitable for you.
Somewhere by Design may provide general travel information but does not replace professional legal, medical, immigration, financial or other regulated advice.
23. Passports, Visas, Health and Government Requirements
Entry, transit, passport, visa, health, vaccination, customs and immigration requirements can change and may depend on individual circumstances.
Somewhere by Design may identify relevant official resources or general requirements as part of travel planning.
Unless expressly agreed and legally appropriate, we do not:
Provide immigration or legal advice.
Determine your eligibility to enter a country.
Guarantee that a visa will be approved.
Complete visa applications on your behalf.
Provide medical advice.
Guarantee that border authorities will permit entry.
Travellers are responsible for confirming current requirements through appropriate official sources before travel.
24. Travel Insurance
Somewhere by Design may recommend that Travellers consider appropriate travel insurance.
Unless expressly agreed and authorised, we do not provide personalised financial-product advice, determine whether an insurance policy is suitable for you, or guarantee that a particular event will be covered.
You are responsible for reviewing insurance policy terms, exclusions, limits and suitability.
25. Research and Information
Somewhere by Design aims to use reliable and reasonably current information when preparing recommendations.
Travel information can change after it is researched or delivered.
This may include:
Opening hours.
Transport schedules.
Supplier availability.
Prices.
Entry requirements.
Seasonal operations.
Tour schedules.
Local rules.
Supplier terms.
Where information is particularly time-sensitive, Travellers should confirm it with the relevant Supplier or official source before relying on it.
Somewhere by Design will exercise reasonable care and skill in providing its services but cannot guarantee that information controlled by independent third parties will remain unchanged.
26. Intellectual Property and Use of Deliverables
Unless otherwise agreed, Somewhere by Design retains ownership of its templates, formats, systems, processes and other underlying business material.
Once the applicable service fee has been paid, you may use the itinerary, review or other Traveller-specific deliverables supplied to you for your personal travel purposes.
You may share them with people travelling with you and with Suppliers where reasonably necessary for the journey.
You must not reproduce, sell, license, commercially distribute or represent Somewhere by Design material as your own commercial product without written permission.
27. Privacy
Personal information is handled in accordance with the Somewhere by Design Privacy Policy and applicable law.
Information collected will be limited to what is reasonably required for purposes such as:
Assessing enquiries.
Providing travel-planning services.
Communicating with Travellers.
Completing authorised bookings.
Maintaining appropriate business records.
Meeting legal and administrative obligations.
Where Managed Booking requires Traveller information to be supplied to a Supplier, you authorise Somewhere by Design to provide the information reasonably required to complete the agreed booking.
You should avoid providing sensitive information that is not reasonably required for the service.
28. Commercial Relationships and Affiliate Links
Somewhere by Design may from time to time have affiliate, referral or other commercial arrangements with third parties.
Where relevant, material commercial relationships will be disclosed appropriately.
A commercial relationship does not guarantee that a Supplier is suitable for every Traveller.
Recommendations should remain based on the Traveller's requirements and the information reasonably available to Somewhere by Design.
Travellers remain free to use another Supplier or booking channel unless a particular booking arrangement has been expressly agreed.
29. Australian Consumer Law
Our services come with rights and guarantees that may apply under the Australian Consumer Law and other applicable legislation.
Nothing in these Service Terms is intended to exclude, restrict or modify a right, guarantee, remedy or liability that cannot lawfully be excluded, restricted or modified.
Where applicable, services must be provided with due care and skill, be reasonably fit for an agreed purpose and be supplied within the agreed time or, where no time is fixed, within a reasonable time.
30. Responsibility for Our Services
Somewhere by Design is responsible for providing its own agreed services with reasonable care and skill.
We do not seek to exclude responsibility for loss or damage to the extent that it results from our breach of a non-excludable consumer guarantee or another liability that cannot lawfully be excluded.
However, to the extent permitted by law, Somewhere by Design is not responsible for loss caused solely by matters outside our reasonable control, including the independent conduct or failure of a Supplier, government action, border restrictions, weather, industrial action, natural disasters, transport disruption or other external events.
Where both Somewhere by Design and another person or event contributed to a loss, responsibility will be determined according to the circumstances and applicable law.
31. Travel Disruption and Emergencies
Somewhere by Design is not an emergency assistance service.
Unless separately agreed in writing, our services do not include:
24-hour support.
Immediate disruption management.
Emergency rebooking.
Medical assistance.
Consular assistance.
Crisis management.
Continuous monitoring while you are travelling.
In an emergency, Travellers should contact the relevant Supplier, travel insurer, financial institution, emergency service, Australian Government consular service or other appropriate provider.
32. Complaints and Problems
If you have a concern about Somewhere by Design's service, please contact us as soon as reasonably possible so that we have an opportunity to understand and address the issue.
Contact:
We will consider complaints in good faith and may request information reasonably required to understand the matter.
If an issue relates to a Supplier's travel product, you may also need to contact that Supplier directly.
Nothing in this section limits any rights or remedies available under applicable law.
33. Communications
Material communications relating to an engagement may be made by email or another agreed written communication method.
You are responsible for ensuring that the contact information provided to Somewhere by Design remains current.
Electronic acceptance, written confirmation or payment may be used as evidence of acceptance of an engagement.
34. Changes to These Service Terms
The version of these Service Terms applying when an engagement is accepted will ordinarily continue to apply to that engagement.
Somewhere by Design may update these Service Terms for future enquiries and engagements.
A material change affecting an existing engagement will not be imposed retrospectively merely by publishing a new version, except where a change is required by law or is otherwise validly agreed.
35. Governing Law
These Service Terms are governed by the laws applicable in Victoria, Australia.
Nothing in this section limits any rights you may have under mandatory consumer-protection laws that apply to you.
36. Contact
Questions about these Service Terms or Somewhere by Design's services can be directed to:
Somewhere by Design
ABN 38 412 882 543
Email: somewherebydesign@outlook.com
Website: somewherebydesign.com.au